Frequently Asked Questions (FAQ)
Orders & Payments
1. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options displayed at checkout.
2. Can I modify or cancel my order after placing it?
Orders can only be modified or canceled within 24 hours of placement. Please contact our support team as soon as possible at su*****@vi****************.com.
Shipping & Delivery
3. How long does shipping take?
Shipping times vary depending on your location and selected shipping method:
Standard Shipping: 5-7 business days
Express Shipping: 2-3 business days
Overnight Shipping: 1 business day
4. Do you offer international shipping?
Yes, we ship to select international destinations. Shipping costs and delivery times vary based on location and will be calculated at checkout.
Returns & Refunds
5. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and eligible for return. Please visit our Return Policy page for more details.
6. How long does it take to process a refund?
Once we receive your returned item, refunds are processed within 5-7 business days and issued to the original payment method.
Products & Care
7. How do I care for my Vittoria Collection products?
Each product comes with care instructions. For best results, follow the guidelines provided on the product label or our Care Guide.
8. Are your products ethically sourced?
Yes, we prioritize ethical sourcing and sustainability in our materials and production processes.
Contact & Support
9. How can I contact customer service?
You can reach us via email at su*****@vi****************.com or through our Contact Us page.
10. Do you offer gift cards?
Yes! Gift cards are available for purchase on our website in various denominations.
If you have any other questions, feel free to contact us!
